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Your Friend, the Angry Customer |
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| by Charles Dennis (File 220.2 kb) |
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| If you are in business, your goal should be to have outrageously happy customers, not outraged and angry customers. However, this does not mean that angry customers rain on your parade. If you are dedicated to building an exceptional, customer-focused business, your angry customers will provide you with a roadmap. Listen to them! |
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| Chuck Dennis is the Angry Customer Strategist. He has over 20 years of corporate experience, servicing customers. He has led service departments in a variety of business-to-business organizations, and has learned, first-hand, the value of exceptional customer service. Chuck, along with his wife Lisa, a marketing and sales consultant, are known More...
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