TigerDirect

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About The Company TigerDirect.com was established to serve the needs of computer users, and
today we are one of the industry's top computer and computer-product retailers. Our web site
has been ranked among the New York Times' "Top 25 Online Retailers" in 2002. And our catalog
has become a textbook for computer users. But our success has been built on a simple
principle: take care of every customer like they were a member of our family. From the
beginning, our top priority was to provide unmatched customer care and to help our customers
understand how technology could help them. We've always invited intelligent, courteous men
and women to staff our call center; to answer your questions, make recommendations and
deliver solutions. We stock our web site with the latest products, the best deals---and
plenty of information to help you decide for yourself. We are proud of each and every member
of our staff, because they make the difference.

Just because we offer the industry's lowest prices doesn't mean we skimp on service. In fact,
it is because we take care of our customers and you continue to support us with your
business that we're able to use our buying power to get you the best deals.

So when you call us or log onto our web site, you're doing business with a company that is
enthusiastic about computers, and about matching our customers with the items that they need.
And we intend to continue serving you. Every day.

There are a lot of reasons to come to TigerDirect.com for your PC-product needs. We've got
the largest selection-over 50,000 items in stock and ready to ship from our state-of-the-art
warehouse facility.

We've also created one the industry's most popular brands of personal computers, built with premium components and backed by our award-winning technical support staff. That means keeping up with the winds of change that swirl through the business world today. It means having the resources to invest in our customers as a Fortune 1000 company (we are a subsidiary of Systemax Inc.), we have those resources. And we have the vision. While our competitors were selling high-priced machines with their vision of what the business world needed, we gave our customers alternatives-by offering "Build-To-Order" and fully customized systems. While our competitors cut corners by skimping on the details, we used only premium- quality components. In fact, that's the cornerstone of our concept. Our people are, and have always been our greatest asset. If I had to make the choice between the absolute best in technology and mediocre people or great people and mediocre technology, I'd choose great people every time. Hands down. Fortunately, I don't have to make that choice. We've combined great people with great technology and that means a satisfying and pleasant experience for you. It starts with a professional, courteous, patient and knowledgeable person on the phone. We can help you whether you're buying your first PC, adding memory, adding a peripheral or purchasing hundreds of PCs for a large corporation. Our people are ready to help you, they are the best in the industry-and I'm proud of each and every one of them. In fact, until they are certified and trained by our customer service and sales leaders, they won't even have the opportunity to take your call. There are a lot of reasons to make TigerDirect.com your source for computer-related products- the industry's best selection of in-stock products, outstanding PCs built with premium components, exceptional leasing options, the best technical support and customer service in the business and the best prices on everything we sell. But the one you'll like the most is the service you receive.

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Tiger's Storefront

TigerDirect.com is a subsidiary of Systemax Inc. - a $1.5 billion public corporation listed
on the New York Stock Exchange. We have the resources to get you what you need, when you need
it - along with the culture of customer care that will make it an enjoyable, hassle-free
experience. We guarantee it.

Business-To-Business Excellence Business customers have very specific requirements for doing
business. The demands of business must be handled by a group of professionals who know the
ropes-who have been there, and who can meet deadlines that, well, seem impossible.
TigerDirect.com's Business-To-Business sales team has 14 years of hands-on experience serving
the needs of business customers. Our Business Group has grown because of our service and
pricing industry. We understand that business customers are concerned with price during these
times when you must maximize your investment, but we also realize that service is the most
important component of the relationship. For business customers, TigerDirect.com is ready to
serve. I invite you to contact our team (of dedicated account managers) when your business
needs attention to detail and the right products at the lowest prices in the industry.
Business customers have unique needs. It takes a well-trained, well-connected group to serve
those needs with efficiency and professionalism. TigerDirect.com's Business-To-Business group
has been carefully selected and trained to work with businesses of all sizes and shapes. They
can handle special billing, pricing, shipping, a number of other corporate issues and they
offer a Net 30 day open account. The average tenure of our AM's is more than 4 years of
service. You can not put a price tag on knowledge, and our agents have put through hundreds
or hours of product training, so that you can relay on our expertise. I invite you to contact
one of our Account Managers and see for yourself that quality service and pricing is what we
are all about.

We Know Our Products! We're proud to have the most knowledgeable telephone sales staff in the
industry. Training is the key. The bottom line is that when you call, you'll talk to people
who can help you get through what can sometimes be a maze of technology. They make it seem
easy. "Knowing what you sell is just the beginning. Sure, we can answer any question you may
have about any item in our catalog but our goal is to make every customer feel at home. To be
helpful and courteous. I've been working at TigerDirect.com for six years and I love it. I've
met some great people. I have customers who call just me to say hello." Charles Valle, Sr.
Sales Agent.

Knowledgeable Sales Professionals There's a lot to know about today's technology-and how to
get the most from it for your productivity and enjoyment. At TigerDirect.com we select the
best and the brightest to answer your calls. Then we put them through rigorous training
sessions. When you call and have a question, we have a helpful answer.

Whether you want to know how to network your small office, which printer is best for your
needs-or how the Internet works. We know, and we're happy to take the time to help.

Ultra-Quality Computer Systems ISO 9001 Certified Facility are built in our state-of-the-art
manufacturing facility. Before we ship your system, we put it through a multilevel testing
process, so when it arrives at your door, it's ready to plug in and run. Systemax Systems are
guaranteed to work, right out of the box. Our Web Site Makes Shopping Convenient Our Web team
sees to it that TigerDirect.com's inventory of 50,000 in-stock products are on-line and
available with just a couple of clicks. Most team members have come up through the ranks at
TigerDirect.com, gaining invaluable experience and unique insight into our customers and how
they want to be treated-whether on the phone, or on the Internet. TigerDirect.com has the
"most knowledgeable site on the Web!"

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