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The 5 W's of World Class Customer Service Training |
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| by Rosanne Dausilio (File 53.6 kb) |
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| Much attention has been focused on the technology and benefits of providing multiple channels for customer service contact, yet little attention is paid to handling the human part of the equation—properly training employees. Now more than ever before, customer-centric service is a necessity. |
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| ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last 20 years, she has provided needs analyses, instructional design, and customized, live More...
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