| |
Your Friend, the Angry Customer |
| by Charles Dennis (File 220.2 kb) |
| If you are in business, your goal should be to have outrageously happy customers, not outraged and angry customers. However, this does not mean that angry customers rain on your parade. If you are dedicated to building an exceptional, customer-focused business, your angry customers will provide you with a roadmap\. Listen to them! |
| Tags: angry, business, customer, improvement, service |
| |
| |
|
|
|
 |
|