| |
It Takes More Than Nice! |
| by Charles Dennis (Audio 00:07:07) |
| In this audio piece, Chuck Dennis, the Angry Customer Strategist, looks at Customer Service from three angles: the customer's view, the business' view, and the service team's view. Providing world-class service takes strategy, planning, and training. It takes more than just being nice! |
| Tags: business, customer, improvement, service, strategy |
| |
| |
|
|
Fear Not the Angry Customer |
| by Charles Dennis (Audio 00:08:19) |
| Yes, he may grouse at you; she may shout and call you names. However, an angry customer is also taking the time to tell you what is wrong with your business. So, in the best interest of your enterprise: LISTEN! Listening to the customer and improving your business, based on customer feedback, will win you their loyalty for life! |
| Tags: angry, customer, improvement, service, strategy |
| 3 more Charles Dennis...
|
| |
|
|
Your Financial Spring Cleaning |
| by Ocollier (Audio 00:11:23) |
| In my previous podcast, Fellowship Success, I mentioned that there were some areas of my life that I was happy and excited about as well as some areas where I need to make some improvements. I mentioned what I was happy and excited about but I did not mention the things that I needed some work on. So here is the podcast that speaks to the things I |
| Tags: budget, finances, saving |
| |
| |
|
|
Fellowship Success |
| by Ocollier (Audio 00:10:04) |
| During the last few days I have had an opportunity to look at my life with a magnifying glass. There are many areas of my life that I am happy and excited about as well as some areas where I need to make some improvements. Both areas offer some huge learning lessons so I have decided to share them both with you.
|
| Tags: fellowship, success |
| 1 more Ocollier ...
|
| |
|
|
|
 |
|
