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Catalytic Coaching -Track 1 |
| by Gary Markle (Audio 00:21:30) |
| A Performance Management System That Works: "Catalytic Coaching" is an integrated system of performance management built around frank, open and constructive feedback and a shared desire for each individual to achieve his or her ultimate potential. Part 1 includes a summary of why people hate evaluations. |
| Tags: coaching, gary, hr, management, performance |
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Catalytic Coaching -Track 2 |
| by Gary Markle (Audio 00:20:55) |
| A Performance Management System That Works: "Catalytic Coaching" is an integrated system of performance management built around frank, open and constructive feedback and a shared desire for each individual to achieve his or her ultimate potential. Part 2 explains why evaluations are usually required and often backfire. |
| Tags: coaching, evaluation, growth, hr, performance management |
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Judgment Day: Assessing Your Service |
| by Charles Dennis (File 72.4 kb) |
| In a serious effort to enhance your business' service delivery, it is imperative that you begin by evaluating your current level of customer service. You need to know where you are, in order to get to where you want to be. This artice gives you some things to think about, from the points of view of your customers, your business, and your CSRs. |
| Tags: assessment, customer, evaluation, service, strategy |
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Taking the Sting Out of Employee Evaluations |
| by Joansch (File 10.3 kb) |
| Employee evaluations serve an important purpose. They let both the employee and the company know how things are going. Ideally, they offer feedback, guidance and recognition; too often, though, they become just another drudgery and serve no real purpose. Here are some ways to improve the experience for both sides. |
| Tags: career, evaluation, leadership, supervisor, work |
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