|
It Takes More Than Nice! |
| by Charles Dennis (Audio 00:07:07) |
| In this audio piece, Chuck Dennis, the Angry Customer Strategist, looks at Customer Service from three angles: the customer's view, the business' view, and the service team's view. Providing world-class service takes strategy, planning, and training. It takes more than just being nice! |
| Tags: business, customer, improvement, service, strategy |
| |
| |
|
|
Fear Not the Angry Customer |
| by Charles Dennis (Audio 00:08:19) |
| Yes, he may grouse at you; she may shout and call you names. However, an angry customer is also taking the time to tell you what is wrong with your business. So, in the best interest of your enterprise: LISTEN! Listening to the customer and improving your business, based on customer feedback, will win you their loyalty for life! |
| Tags: angry, customer, improvement, service, strategy |
| 6 more Charles Dennis...
|
| |
|
|
|
 |
|
|
