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Judgment Day: Assessing Your Service |
| by Charles Dennis (File 72.4 kb) |
| In a serious effort to enhance your business' service delivery, it is imperative that you begin by evaluating your current level of customer service. You need to know where you are, in order to get to where you want to be. This artice gives you some things to think about, from the points of view of your customers, your business, and your CSRs. |
| Tags: assessment, customer, evaluation, service, strategy |
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360-Degree View Promises Delivery |
| by Charles Dennis (File 64.4 kb) |
| Most businesses have several different departments that speak to customers. However, customers are confused, frustrated, and even angry when they receive different messages from different contact points within a company. All departments within your company - marketing, sales, customer service, etc. - need to be delivering the same message. |
| Tags: business, customer, marketing, sales, service |
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