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Web2.0 Marketing Secrets |
| by Ray La Foy (Video 00:01:30) |
| Learn how you can utilize the power of Web2.0 to increase you targeted traffic and broaden your customer base. Create your own multi-media marketing network of websites where each of the components increase your ability to reach a wider audience |
| Tags: channels, marketing, promotion, traffic, web20 |
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Understanding Customer Behavior at Scale, Web 2.0 Expo Talk Slides |
| by Andyed (File 4.1 MB) |
| How do you convert gigabytes, or terabytes, of user data into insights? This talk by Andy Edmonds at the 2007 OReilly conference explored triangulation, analytics, task modeling, markov models, and other analysis techniques for a range of datasets from event logs or user centered design methods. |
| Tags: analytics, data mining, internet scale, usability, user centered design |
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It Takes More Than Nice! |
| by Charles Dennis (Audio 00:07:07) |
| In this audio piece, Chuck Dennis, the Angry Customer Strategist, looks at Customer Service from three angles: the customer's view, the business' view, and the service team's view. Providing world-class service takes strategy, planning, and training. It takes more than just being nice! |
| Tags: business, customer, improvement, service, strategy |
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