Dennis Snow does a wonderful job of explaining many aspects of Customer Service and what the elements of Excellence in Service may be. Snow sets your "employees up to succeed" and give positive feedback to encourage the continued drive to excellence. .

Dennis Snow has a passion for, and expertise in what it takes to create world-class customer service. He has consulted with organizations around the world on the subject and has been recognized for his knowledge and delivery skills. His book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, was recently published and is available for purchase.

For speaking engagements or more information on Dennis Snow, contact the American Program Bureau (APB) at 1-800-225-4575 or visit the APB website.

Dennis Snow covers groundbreaking topics such as:

• Performance Excellence: The Employee Factor
• Creating World-Class Service
• Leadership Excellence
• The Magic of Your Brand

About The American Program Bureau
American Program Bureau, Inc. (APB) is one of the world's leading speakers bureaus. Founded in 1965, APB has been setting the standard for excellence in the speaking industry, boasting an extensive list of dynamic and professional speakers and experienced staff. APB's roster includes business and world leaders, media and entertainment personalities, and inspirational and motivational speakers. Leading the way with the most expansive speaker roster in the industry, APB also represents thought leaders in the areas of health and wellness, science and technology, diversity and women's issues, and family and social issues.

For more information about APB or to set up a speaking engagement, call 1-800-225-4575 or visit the APB website.