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Judgment Day: Assessing Your Service |
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| by Charles Dennis (File 72.4 kb) |
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| In a serious effort to enhance your business' service delivery, it is imperative that you begin by evaluating your current level of customer service. You need to know where you are, in order to get to where you want to be. This artice gives you some things to think about, from the points of view of your customers, your business, and your CSRs. |
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| Chuck Dennis is the Angry Customer Strategist. He has over 20 years of corporate experience, servicing customers. He has led service departments in a variety of business-to-business organizations, and has learned, first-hand, the value of exceptional customer service. Chuck, along with his wife Lisa, a marketing and sales consultant, are known More...
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