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It Takes More Than Nice! |
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| by Charles Dennis (Audio 00:07:07) |
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| In this audio piece, Chuck Dennis, the Angry Customer Strategist, looks at Customer Service from three angles: the customer's view, the business' view, and the service team's view. Providing world-class service takes strategy, planning, and training. It takes more than just being nice! |
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| Chuck Dennis is the Angry Customer Strategist. He has over 20 years of corporate experience, servicing customers. He has led service departments in a variety of business-to-business organizations, and has learned, first-hand, the value of exceptional customer service. Chuck, along with his wife Lisa, a marketing and sales consultant, are known More...
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