| |
 |
Fear Not the Angry Customer |
|
| by Charles Dennis (Audio 00:08:19) |
|
| Yes, he may grouse at you; she may shout and call you names. However, an angry customer is also taking the time to tell you what is wrong with your business. So, in the best interest of your enterprise: LISTEN! Listening to the customer and improving your business, based on customer feedback, will win you their loyalty for life! |
|
|
|
|
|
| Chuck Dennis is the Angry Customer Strategist. He has over 20 years of corporate experience, servicing customers. He has led service departments in a variety of business-to-business organizations, and has learned, first-hand, the value of exceptional customer service. Chuck, along with his wife Lisa, a marketing and sales consultant, are known More...
|
|
