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Customer Service and The Human Experience |
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| by Rosanne Dausilio ($File ) |
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| One of the leading challenges for today's managers is the training and motivating of employees. While much attention has been focused on the technology and benefits of providing multiple channels for customer contact, little attention has been paid to handling the human part of the equation-training people to field more than just telephone communic |
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| ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last 20 years, she has provided needs analyses, instructional design, and customized, live More...
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